Change a tenant's rent, unit number or details
Edit a tenant's name, phone, email, unit number or monthly rate. Rent posts at the new rate on the next 1st.
3 stepsUpdated
Steps
Step 1: Open Tenants & Units > Tenants, open the tenant's row menu and choose Edit (or Edit from their page).
Step 2: Change what you need under Basic Information: Full Name, Email, Phone Number, Unit Number or Monthly Rate.
Step 3: Click Save Changes.
Good to know
- Rent is charged from the tenant's Monthly Rate, not the unit's. Change it before the 1st and next month posts at the new amount; the current month is not re-billed.
- Send the tenant a rate change notice first from Messaging. The AI Assistant can draft one.
- Contacts, vehicles, ID and notes are edited on the tenant's page with Edit Contacts, Edit Vehicles, Edit Identification and Edit Notes.
Next you might need
What the feature does
Billing & autopay
Rent posts on the 1st and autopay retries declined cards.
Self storage billing software
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.