Let tenants pay you by Venmo, Zelle or Cash App
List your Venmo, Cash App, Zelle, PayPal or payment-page links for tenants, and review the "I sent a payment" notes they send you.
5 stepsUpdated
Before you start
- Owners and managers.
Steps
Step 1: Open Settings > Other ways tenants can pay (or Rent & payments > Collect > Other ways to pay).
Step 2: Click Add a way to pay, pick the Type, enter your handle, email or link, and optionally a name and instructions for the tenant. Click Done.
Step 3: Click Save. You can list up to 10.
Step 4: Tenants see them in the portal's Ways to pay card (called Other ways to pay when card payments are on), with Copy buttons and I sent a payment, where they tell you the way, rental, amount and day.
Step 5: When a tenant reports a payment, a banner across the top of the app says who paid what, by which way, on what date. Click Review, check the money arrived, then Record payment (pre-filled) or Dismiss with an optional reason the tenant sees.
Good to know
- Only recording a payment changes the balance. Venmo and Zelle are recorded as themselves; every other way is recorded as Other.
- The banner shows when you have one facility picked.
What the feature does
Tenant portal
Tenants check their balance, pay by card and turn on autopay.
Self storage tenant portalBilling & autopay
Rent posts on the 1st and autopay retries declined cards.
Self storage billing software
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.