Void a mistaken entry or refund a card payment
Void a charge or hand-recorded payment on a tenant's ledger, or refund a card payment back to the card through Stripe.
3 stepsUpdated
Before you start
- Refunds: owners, co-owners and managers.
Steps
Step 1: Open the tenant's page and click View Ledger.
Step 2: Find the entry. For a charge or a payment you recorded by hand, choose Void Entry.
Step 3: For a card payment, choose Refund. The money goes back to the card through Stripe and the refund shows on the ledger.
Good to know
- A voided entry stays on the ledger marked as voided, so the history is complete.
- A card refund can only go back to a card payment the app took, and not more than was paid.
- Move-out refunds are handled inside the move-out itself.
Next you might need
What the feature does
Billing & autopay
Rent posts on the 1st and autopay retries declined cards.
Self storage billing software
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.