See what was sent and who replied
Find every text and email the app sent, its delivery status and the tenant's replies, in Message History and SMS Conversations.
3 stepsUpdated
Steps
Step 1: Open Messaging > Message History (History on a phone) and pick the facility.
Step 2: Use Search & filters: a tenant, the Type, the Status (Pending, Sent, Delivered or Failed) and a date range. Clear filters resets it.
Step 3: For a tenant's texts as a thread, open Messaging > SMS and pick the conversation; replies land there as they arrive.
Good to know
- A Failed email often means the tenant unsubscribed; a failed text means the number cannot take texts or the tenant opted out. See Email opt-outs and SMS opt-outs in Settings.
- A tenant's contact log on their page also lists messages the app sent them.
Next you might need
What the feature does
Texting & email
Text or email one tenant or many, and answer replies.
Self storage text message software
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.