Text or email one tenant
Send a text or email to a tenant from Messaging, use the quick messages, and record a tenant's texting consent so texts can go out.
4 stepsUpdated
Steps
Step 1: Open Messaging. The tabs are Employee Chat, Bulk Messaging, Email, SMS and Message History (shorter names on a phone: Chat, Bulk, History).
Step 2: Open SMS, pick the tenant and write the message, or tap a chip under Quick messages such as Past due, or Rent & portal, which inserts the rent and portal links.
Step 3: Click Send SMS. For email, open the Email tab, pick the tenant, write it and send.
Step 4: Replies show up in Message History.
Good to know
- Texts go only to tenants who have agreed to them, from the shared toll-free number. STOP and HELP replies are handled for you.
- To record consent a tenant gave you on paper or at the counter: Tenants & Units > Tenants > Select Multiple > tick them > SMS consent (n) > Record SMS consent.
- Employee Chat is for your own team, not tenants.
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What the feature does
Texting & email
Text or email one tenant or many, and answer replies.
Self storage text message software
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.