Send a past-due text or email
Send a ready-made past-due text or email to a tenant from Messaging, or reach everyone behind at once. Late notices are sent by hand, not on a schedule.
4 stepsUpdated
Steps
Step 1: Open Messaging > SMS.
Step 2: Pick the tenant, then tap the Past due chip under Quick messages to fill in the text. Edit it if you like.
Step 3: Click Send SMS. For email, open the Email tab and do the same.
Step 4: To reach many tenants at once, use Bulk Messaging with its Send Email / Send SMS switch.
Good to know
- There are no automatic late notices today. The Enable Late Payment Notices switch in Settings is saved but sends nothing, so send these by hand.
- Texts go only to tenants who have opted in, from the shared toll-free number. Replies land in Message History.
- Rent & payments > Reminders > New Reminder, then the send icon (Send now), is another way to send one.
Next you might need
What the feature does
Texting & email
Text or email one tenant or many, and answer replies.
Self storage text message software
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.