What renters see on your online rental page
The online rental flow from the renter's side: picking a unit, their details, ID, emergency contact, the lease signature, autopay and paying by card.
5 stepsUpdated
Steps
Step 1: From your rental link they browse the listed units (with prices if Show Public Pricing is on) and pick one with Choose Unit, or let the app pick with Auto Assign.
Step 2: Complete Your Move-In shows the Reservation Summary (unit, monthly rate, move-in date) and asks for Contact Information: full name, email, phone and mailing address.
Step 3: Government ID (optional) and an Emergency Contact (name and phone required) come next, then Additional Notes.
Step 4: They review the lease you set under Lease for move-ins, sign in the Electronic Signature box, tick I agree to the terms and conditions, and can tick Sign me up for automatic monthly draft (autopay).
Step 5: Pay and Submit Move-In opens Stripe's secure payment page in a new tab. When it says Payment Received they submit, and the move-in appears in your dashboard with a gate code issued.
Good to know
- The first month is prorated from today, whatever move-in date they typed, so nobody gets free days.
- The signed agreement and signature are on the contract's page in Contracts, under Online move-in details.
- Renters never see exact unit numbers unless Show Exact Unit Numbers Publicly is on.
Next you might need
What the feature does
Online rentals (included)
Renters pick a unit, e-sign and pay on your rental page.
Self storage online rental softwareE-sign leases
Your own lease, signed at the counter or from an emailed link.
Self storage e-sign rental agreement
Did this answer it?
If a step does not match what you see, email support@storagefacilitycreator.com with the facility name and what you clicked, or use Report a Bug at the bottom of the app sidebar. Inside the app, AI Assistant answers the same questions in your own words.